Luna Health AIPrivacy Policy
Last updated: July 2026
This page is a drafted template pending review by qualified legal counsel. It should not be treated as a final, binding privacy policy until reviewed and approved.
This Privacy Policy explains how Luna Health AI ("Luna," "we," "us") collects, uses, shares, and protects information when clinics use our AI receptionist service, when patients interact with Luna on a call, and when visitors browse our website.
Information We Collect
Contact information you submit through our website, such as your name, clinic name, email address, and phone number when you request a demo or ask a question.
Call data processed on behalf of a clinic, including audio, transcripts, appointment details, and scheduling information exchanged during a call handled by Luna.
Website usage data collected through cookies and analytics tools, such as pages viewed, device type, and referring source.
How We Use Information
To provide, operate, and improve the Luna AI receptionist service for the clinics we serve.
To respond to inquiries, schedule demos, and communicate service updates.
To maintain the security, reliability, and compliance of our platform.
How We Share Information
With service providers who support our infrastructure, such as hosting, calendar, and telephony integrations, under contractual confidentiality obligations.
With a clinic's chosen calendar or practice-management system, solely to complete the scheduling actions the clinic has authorized.
When required by law, legal process, or to protect the rights, safety, or property of Luna Health AI, our customers, or the public.
Personal Health Information
Where Luna processes information on behalf of a healthcare provider that qualifies as personal health information under Ontario's PHIPA, that information is handled under a written agreement with the clinic as its agent, not under this general Privacy Policy. See our PHIPA Compliance page for details.
Data Retention
We retain information for as long as needed to provide the service, satisfy the purposes described in this policy, and meet legal or contractual obligations, after which it is deleted or anonymized.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications.
To exercise these rights, contact us using the details below and we will respond within a reasonable time.
Cookies and Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. You can control cookies through your browser settings.
Children's Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Contact Us
Questions about this Privacy Policy can be sent to contact@lunahealthai.ca.